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Business Process outsourcing

You are successful and your business is growing, the pace of the sales team is faster than the organization can find new team members or the needed specialists are out of reasonable budget plans?

Then Quikfox might be your future success factor, staying in the background, taking over processes you do not need to execute yourself and you free your key players for more strategic tasks close to your clients.

One of our key success factors is the presence at the local spot for now more than two decades. Besides the Bulgarian language, we easily communicate in English, German, French and Italian. It is also important to know well the local mentality and traditions as well as yours. A big advantage is our experience in HR & Recruitment which we gained through our reference BPO project with a well-known Swiss company in this sector.

Business Process outsourcing

You are successful and your business is growing, the pace of the sales team is faster than the organization can find new team members or the needed specialists are out of reasonable budget plans?

Then Quikfox might be your future success factor, staying in the background, taking over processes you do not need to execute yourself and you free your key players for more strategic tasks close to your clients.

One of our key success factors is the presence at the local spot for now more than two decades. Besides the Bulgarian language, we easily communicate in English, German, French and Italian. It is also important to know well the local mentality and traditions as well as yours. A big advantage is our experience in HR & Recruitment which we gained through our reference BPO project with a well-known Swiss company in this sector.

  • Back Office

  • IT & Development

  • Customer care

  • Support

  • Marketing

You are thinking about to increase your sales forces but are always stopped with back-office tasks? In this case you landed at the right site: We in Quikfox love to support our partners by taking away them prosperity stoppers. We like to stay in the background and serving you for your success.Your potential is our engine. Quikfox is not a off-the-shelf-solution, they are always tailored made. Made with a lot of competence, dedication and heart. We propose exactly what you needIt is your back office solution – not more and not less – exactly the one you need. 
The range of sectors may be wide: From HR, financial, ticketing, general administration most of the back office services are possible. And we have gained one important quality, too: To say a honest NO when it does not create a Win-Win situation. This is turning in your advantage.

Revising the responsibilities of your staff

If after analyzing your business you are coming to the conclusion, that if you had more resource and power in development you could increase your sales, then it is time to think about our near-shore solutions. The idea: Your technical people move more into pre-sales, sales, project management roles and take care about the clients and them request, while we, after building and managing your development teams, are in charge for the development of the code.It is mostly about quality, price and delivery. Delivery in turn is much about communication. Thanks to our HR experience we will find the right team members for your development plans. The result is an absolute win-win situation: You are closed to your clients, spend less money, and we can offer young people in Bulgaria a perspective without they need to leave them home-country.

Customer Care – how to build long-term loyal relationship

Every contact with your customer represents a real opportunity to build a long-term relationship and enhance your brand value. Whether implementing your winning model of customer care services or creating it with you together from the scratch Quikfox will always represent your complex customer care engagements.

We hire high-skilled workforce and let them have special trainings in order to resolve all kind of customer issues. The clients benefit of this processes is your benefit – we create real win-win situation! This enhances the brand loyalty and the customer satisfaction and is substantial part of your company’s brand strategy!

Customer Care – how to build long-term loyal relationship

Every contact with your customer represents a real opportunity to build a long-term relationship and enhance your brand value. Whether implementing your winning model of customer care services or creating it with you together from the scratch Quikfox will always represent your complex customer care engagements.

Why outsource to bulgaria

Bulgaria ranks among the top outsourcing destinations in the world (index 5.37, place 17th). Bulgaria is an increasingly attractive destination to outsource within the services sectors like IT, SW, technical support, sales and after sales, accounting and much more. Within the last 10 years, Bulgaria has established itself as a leading global place for outsourcing and near shoring. The number of employees in the Bulgarian BPO sector grew from 0 to 15’000 in the last 15 years. The sector represents more than 20 languages. And: If you want to find first-class mathematicians, you should look into Bulgaria.



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Advantages

  • EU, NATO, WTO member, politically stable democratic framework, safeguarded by ethnic diversity and social tolerance.
  • No pricing or currency risk, as the local currency is pegged to the EUR and is supported by a currency board.
  • 10% flat corporate and income tax (lowest in Europe) Financial discipline: Bulgaria is the only member-state to see its credit rating upgraded by Moody’s in the past years.



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Education

  • Traditionally good education in mathematics and related disciplines like IT, sciences.
  • Young people are motivated and hungry to advance in professional career.
  • Bulgaria ranks second worldwide in IQ-Test (Mensa) and SAT-Reasoning-Test™.
  • Younger Bulgarians learn at least one western foreign language.
  • Estimated 80'000 Bulgarian students are abroad and are potential candidates.
  • About 230 200 students speaking foreign languages are expected to graduate from selective secondary schools over the next 4 years.
  • 98% of the students enrolled in secondary school in Bulgaria study a foreign language, 73% study at least two foreign languages.



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Cost

  • Office cost in Sofia is depending on the location and requested level between € 8 and € 15 per square meter.
  • Labor cost is in comparison with e.g. Switzerland x times lower.
  • The wages are increasing in a moderate way and gives freedom to develop the companies skills.
  • Internet and telecom cost are very attractive, telecom and computer equipment are at similar prices levels as in other EU countries.
  • Office furniture is usually made locally and cheaper than in Western Europe.



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The country

  • Being in the CET time zone (+ 1 hour to Germany, + 2 hours to London) Sofia is an ideal place to communicate within B2B and B2C in Europe
  • The flight duration from most European capitals is maximum 3 flight hours
  • Most important carrier, including low cost carrier are flying on daily base to Sofia
  • Sofia is a modern European city to live in with good transportation infrastructure and numberless leisure possibilities
  • EU member since 2007 NATO member since 2004.



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Infrastructure

  • Universities (2011: 30'000 graduates potentially suitable for BPO industry)
  • 1145 Secondary schools
  • Class A office premises are available in any size and with full security access system and are ensuring easily the growth
  • Sofia ranks in the top ten in Internet download speed in the world
  • With 3 main mobile operators and one landline operator the telecom is on very high level and reasonable cost



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Facts

Some facts about Bulgaria:

Geography

Population

7.4 million

Labor force

4.6 million

Urban population

73 %

Capital

Sofia (ca. 1,5 Mi inh.)

Time zone

EET (UTC+2)

Summer (DST)

EEST (UTC+3)

Total area

110 879 sq. km

Land area

108 489 sq. km

Water area

2 390 sq. km

Climate

Temperate



Language

Bulgarian (official)

85.20 %

Turkish

9.10 %

Roma

4.20 %

English, German, Russian, French widely spoken



Financial

Currency:

Lev (BGN)

Fixed ex. rate:

€1 = BGN 1.95583

Corporate income tax:

10 %

Personal income tax:

10 %

VAT (standard):

20 %



Political

Government type:
Parliamentary Democracy

Supreme legislative power:
Unicameral 240-seat National Assembly

Executive state body:
Council of Ministers, Head: Prime Minister



Religion

Christian Orthodox

76 %

Muslim

10 %

Other

14 %

Sounds interesting? Click here to Get a
quote for your project!

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Copyright

The copyright of the entire content on this website is on possession of Quikfox Ltd or Quikfox Services Ltd. Any use or download of parts of the content, e.g. graphics, sounds or texts to be included in other electronic or print publications is prohibited unless expressly permitted by Quikfox Ltd or Quikfox Services Ltd.

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